A New Agreement Between Public Safety Organizations In The United States, Canada, The United Kingdom And Europe

- Nov 18, 2019-

(Source: nena.org)

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A new agreement between public safety organizations in the United States, Canada, the United Kingdom and Europe will accelerate the development of emergency communication systems for nearly one billion citizens.


On November 5th, NENA Canada Director Holly Bakewell joined the leaders of the Canadian Association of Public Safety Communications Officials and the British Public Safety Communications Association. We promise to work with the European Emergency Telephone Association to promote new technologies and standards. development of.


Specifically, the alliance will promote standards-based next-generation emergency communications standards, such as the i3 standard for North American NG9-1-1 and the European NG1-1-2 standard. Under these two standards, the new standard is based on the Internet Protocol's support for multimedia processing emergency help requests compared to past voice and landline-centric standards.


Other activities planned by the Convention include broader dialogue and cooperation in standard setting; greater involvement in each other's activities; and increased research results, sharing of training materials and case studies, no matter which continent they work in, Can help improve the health, condition and performance of emergency communications professionals. In addition, the organization hopes to be a promoter of new technologies and services that promote public safety on a global scale.



1. Global demand for next-generation emergency communications solutions. The challenge of upgrading emergency call systems to take advantage of new information and communication technologies (ICTs) is not limited to any single country. People use mobile phones and software. Public safety agencies and technology providers face the same challenges in this area.


2. The standards and technologies that exist; what is needed is a great boost. The North American NG9-1-1 i3 standard and the European NG1-1-2 standard have been researched and reviewed for several years, open, transparent processes. Standards have been proven and widely supported. Public safety organizations now need to be more proactive in promoting and implementing these frameworks; enabling the industry to continue to innovate within a recognized framework; and providing leadership and funding to decision makers to bring new technologies and training to the field faster.


3. A broad common market means greater benefits. The agreement effectively creates a larger market for those who want to build a standards-compliant next-generation emergency telecommunications system, and signatories are working to get more organizations to join the alliance. The larger market has attracted more suppliers, technical talent and competition, and greater competition has led to more innovation and lower prices, all of which have accelerated the adoption of next-generation services that ultimately not only make Dispatchers or those who need emergency assistance benefit, and also benefit from on-site responders and taxpayers.


From Los Angeles to Boston in the United States, from Vancouver to Halifax in Canada, and from London to Zagreb in the UK, people want their help calls and text and video chats to be processed quickly and professionally, while new technologies Will help to respond.