Emergency Dispatch World Expert Gary Payne Participates In Saluzzo Operations Center

- Jul 25, 2019-

The Deputy Director of the IAED International Emergency Dispatch Research Institute visited the Single Response Center for Emergency Number 112 and the Territorial Health Emergency Operations Center. Piedmont has been using the IAED protocol since 1999.


Dr. Gary Payne is the Deputy Director of the International Emergency Dispatch Research Institute IAED, which is receiving and processing calls and distress calls for operators at all levels of the police, fire and health departments worldwide.Gary-Payne

Payne is currently visiting Saluzzo, a single response center with a single emergency number 112 and an operational center for territorial health emergencies. In addition to playing a leading role in IAED, Payne is also an international goodwill ambassador for NENA, the National Emergency Number Association (US 911 Service Association) and a priority international project manager.

Welcome to ASL CN1 General Manager Salvatore Brugaletta, Emergency Emergency Care Coordinator Manuela Taricco, Nue 112 Plant Director Valter Occelli, Emergency Medical Operations Center Director Luigi Silimbri (and Care Coordinator Simona Garrone) and Pietro Montanero) and Regional Health Emergency Department Director Mario Raviolo.

Dr. Payne received digital and case studies from 112 and the Health Emergency Center.

Al Nue 112 has two unique response stations covering Piedmont and Valle d'Aosta, covering the catchment areas of 4 million and 500,000 inhabitants, mainly in the mountains. "No matter what uniform we wear - Osicelli said - we all follow the rules of the Ministry of the Interior."

Filippo Gatti, a nurse at the Central Health Emergency Center in Kulio, has carried out a series of figures after a brief visit to the type of medical treatment in the province, such as 45,000 calls per year, without ignoring the structural mission: “Bring the patient To the hospital that best suits health needs and needs."

Payne, a 62-year-old from Canada, as a “call recipient”, has been working with governments for years as a response operator, trying to provide guidance for the construction of emergency systems.

"Our mission - he said - is also a visit to countries that use our agreement, while providing advice and feedback. It is necessary to open communication channels while increasing the presence of the college in the field of using our systems."

IAED is a non-profit organization - responsible for providing (and revising over time) agreements with very high quality standards. Since 1999, these interview protocols have been used in Piedmont in the field of territorial health emergencies, which have been translated into questions posed by the operator of the station to the calling user.

Goal: "Defined in the most precise way - Explain Dr. Silimbri - Caller's health issues while providing the user with the first useful indication that the user has been able to implement the first life-saving exercise by the operator-directed phone."

The IAED protocol was born around the world, the results of the study - in a single way - hundreds of case studies around the world: "It happened - Silimbri added - we have no warnings that have not yet occurred in other countries. For us, As IAED's ongoing revision work ensures that the system is constantly being evaluated and reviewed, only "alerts" are coming, which allows us to mitigate errors before they occur."

“We often hear that those who call emergency numbers have been waiting for a long time and have to answer too many questions. Considering that the health care case that operators may have to manage over the phone is 1300. There are usually a series of The problem can be identified," Payne stressed.

Then he said that he was impressed with the "number and type of different activities" of the two Cuneo structures. “I came here to absorb your methods and share them with the rest of the world.”

Finally, from Dr. Occelli's message, he wants to highlight the problems that often arise in the help request in 112 and in a health emergency: "The operator who answers the call - his words - not that he is the one who will interfere with the user's home. Let people understand This is crucial: the “call answerer” can even call for 15 minutes, because at the same time, those who have to intervene have left.

We must get rid of the logic of "do not call, but come to rescue" that is often put forward. This is not the case."