Recently, Italy introduced a system called Network Alert. Allow users to quickly let their contacts know their status, help activate in the event of a disaster, and provide the necessary assistance in the event of a terrorist attack.
The terms and conditions of service activation, we will see, must be completed by September 18, that is, three months from the date of entry to the legal power conversion decree in this is a specially coded electronic communication.
Evolution of communication systems in crisis situations
The safety inspections introduced in recent years have been highly valued by countries and have given positive results.
The most well-known version is definitely a version developed by social media, especially Facebook, although parallel research has developed a similar application model.
It is currently hoped that it will be managed outside and above the boundaries of Facebook, but it may also go beyond the diversity of applications dedicated to the same purpose, especially those that may stem from national needs. Protect citizenship.
Originally it was called a disaster message board. This is the result of a series of reflections by Facebook technicians/engineers following the 2011 Northeast Earthquake and Tsunami to achieve the demand for social networking and social networking needs in humanitarian assistance. The population is so widely affected that it can be defined as a “disaster”.
A possible/possible combination designed to use the spread of society to serve victims of victims, in this way ensuring that a channel is activated through which the priority needs identified by the event are addressed, first and foremost, The specific possibilities of communication with the rest of the world.
The basic principle for achieving this function is precisely to recognize the great value of communication and the need to quickly activate useful information exchange channels in the event of a disaster. That is, when the request is quick, help and news are effective, and must happen as soon as possible, avoiding any obstacle.
In general, the telephone communication route cannot meet the emergency situation, because the contact activity is excessively busy in the process of searching for information about relatives, and the request is always in the affected area, and it is necessary to contact the service outside the affected area and start. Specific SOS request.
In most cases, these are communications that must be done quickly to save as much life as possible and work in a matter of minutes.
Faced with this "crash" of traditional communication systems, it is believed that it uses the potential of the network to ensure an effective channel.
Renamed as a security check, this feature was first released after the earthquake in Nepal in 2015.
How safety checks work
Since then, there have been several incidents that have enabled this tool to be activated by Facebook, and in 2015, at the time of the Paris attack, it was also used in situations where natural disasters were not properly classified.
The use of security checks has grown exponentially, involving more and more countries suffering catastrophic events or terrorist attacks.
The method of initiating "contact" is based on the location system of the location where the Facebook user is registered: he can maintain the location activity, so it will automatically be inserted into the crisis area, or it can indicate the place where the city lives, in the data recorded by the social network, therefore Will be considered to exist in the area.
All those who are "intercepted" will receive a message inviting them to tell them if they are in good shape and that each contact can see the answer given.
It is certainly commendable to activate this service, but one cannot fail to notice the management of such an activity. If this activity is closely linked and generated by the crisis state of the country suffering from the disaster, the individual country must be given the task and power to deal with the crisis. Provide all the assistance they need outside of citizens and even social media channels to ensure proper communication within management. As mentioned above, disasters are a vital component.
Influencing the crisis of social interaction
A study published in the Journal of International Disaster Risk Reduction entitled “Mobile Applications in Crisis Informatics Literature: Semantic Review” , through a review of various publications on the subject, how to carefully reconstruct The way communication has been in crisis management has changed over the past decade, from a communication based on the “one-to-many” binomial (typical mass media use: radio and television) to “multi-person” self-organization, the crowd It is no longer a passive recipient of communication, but an interaction to provide mutual assistance.
This change is spread through social media
In fact, it was highlighted how these channels can help find information about events and related personnel, the type of assistance, the viability of communication routes, and the timely arrival of help.
From this perspective, society represents a radical, and in many ways a positive revolution, the role of community citizens in the management of information and the dissemination of information.
In the panoramic view of possible alternatives, society is of course the most common path for citizens.
In this preference, based on familiarity with the use of pre-disaster communication channels and the different purposes for which they are activated, that is, based on the channels of the flow, let people know their own conditions and obtain information, providing a simple explanation. A two-way way to send and receive news at the same time.
Alert software for monitoring disasters
Several applications were developed to address disaster management.
The primary goal of these tools is to coordinate communications in an emergency in very different ways: in fact, not all structures support the same functionality.
Some applications focus on improving data quality and accuracy, support geolocation elements, other applications optimize alerts/notifications, and other applications act as information collectors.
However, the great limitation of their success is that they are born as applications and can be used for catastrophic events, but when they happen, they cannot be used on time, because in the event of a disaster, individuals are induced to use his solution. Easier, known channels, a more straightforward solution he is familiar with, and the way he usually uses to get in touch with loved ones.
Downloading the software on your mobile phone certainly does not guarantee that when you use the application in situations where you have to deal with dramatic situations, there is definitely no time to focus on the instrument, even though it has been installed and selected in time, we don't know, at that moment, activate it or understand it. The problem of true functionality certainly does not arise.
We should focus on prior knowledge, simulation use, to get the right knowledge of the tool when necessary, but I suspect that even in these cases, it will prefer this type of application.
Then, if used to get in touch with family and acquaintances, there will be restrictions on communication through users of the same application, where there will be a pool of users, but more limited than users present on social networks.
In addition, in this case, in addition to relief or other aspects, communication will never publish the size of the message on Facebook or Twitter, and not secondary to the connection of the application to the local and / or national rescue center, So that both of you can activate the rescue immediately.
From EU communication guidelines to national disciplines: "reverse 112"
Considering the dynamics that occur after a catastrophic event, whether by natural anger or by human madness, the management of crisis situations requires special attention and requires national initiatives because they protect security, protection, protection and assistance, and Help provide methods to citizens involved in catastrophic events or provide methods in any event that has a national territory.
It is for this reason that you must think about and provide a solution and be prepared to start a plan in an emergency.
In this case, as a positive prior experience, it is of course worth mentioning that the decision to implement No. 112 as the European emergency number was shared at the EU level.
Obviously, this is a solution that draws inspiration from the traditional tools available, namely the telephone network, but we started to propose these tools, the European Parliament and the Council Directive of December 11, 2018, establishing the European Electronic Communications Code in 2018, ie The activation of the so-called "reverse 112" system, an alert method, allows citizens to forward directly to mobile phones in the event of a natural disaster or a disaster caused by a terrorist incident. This can endanger the security of citizenship and alert you via SMS.
In fact, it is a channel that provides reverse transmission relative to the alarms of the legacy 112 system, where the citizen who initiated the help request is.
On the other hand, through the system, it is directly up to the national or local authorities to remind people and contact the largest number of users in order to provide instructions and/or emergency instructions using one of the most common channels. Community: A mobile phone whose location can be located and intercepted by the cell being hooked.
According to EU directives, this type of communication will alert citizens to due consideration of the national and regional alert mechanisms that have been in place and to respect privacy legislation. Regarding the conversion of this Directive by ITU countries, the deadline of December 21, 2020 was pointed out, and it was necessary to adapt to the “reverse 112” service.
National level intervention
Italy has recently introduced a series of interventions that not only promote adaptation, but also provide a definition and details of systems and disciplines that are currently not found in legislation. At the moment when innovation moves along the new path, it naturally creates an internal fill gap.
In this sense, it represents the first bill, the purpose of which is: "Amendments to the Electronic Communications Act, mentioned in the Legislative Decree of August 1, 2003, n. 259, Obligation to initiate security inspection services "It has been proposed in the last legislature.
To date, the same draft law has been submitted to the Chambers and the Senate, under the initiative of the Five Star Movement.
As stated in the draft law, the proposal “is designed to integrate the discipline established by the Code in order to provide concessions for all telephone and Internet networks to provide a security check channel through which operators can connect to a given The cell phone of the unit in the zone issues an alert and can respond to this alert message in a simple and straightforward manner.
To be precise, the further step of extending the benefits of communication over the telephone network to the Internet (sub-communication systems in the field) is difficult to manage the data traffic in the so-called transmit-communication environment, with an unparalleled advantage of having more guarantees A versatile channel to activate the first transmission based on a one-to-many direction criterion, and the possibility to find messages using a configuration that converts the communication to two-way.
The system has the obvious advantage of overcoming the obstacles caused by the use of applications that can be activated in the event of a disaster, as it is a transmission that can be “external” in these channels, ensuring that the country is authentic, specific, effective, and possible. Sending signals and alerts to citizens in the most open way possible is something that a country can only afford.
In order to introduce a security check function in an electronic communication code, the following definitions have been proposed for insertion into the art. 1 co. Article 1 of Decree-Law No. 239/2003: “Providing one-way data transmission services to users, ensuring that emergency information is received by persons within a specific geographical area in the event of an emergency related to natural disasters or terrorist incidents on the national territory. The possibility of safety instructions ".
The proposed approach has the unquestionable advantage of building a form of assistance for the country that is currently able to travel on privileged channels and provide effective services in countries where it is needed. To date, there are no “free” alternatives. Protection, assistance to rectius, citizens themselves and even less forms of protection, guarantee citizens the right to be protected, alert and appropriate information.
May interfere with the protection of personal data
Already after the introduction of the first bill, n. In 2553, but even in early 2003, in 2008, in 2008, when it was possible to use mobile location data to track missing persons, you can use SMS to track text messages, and finally authorized the Ministry of Foreign Affairs crisis in 2013. Contacting foreign Italians via text messages compares possible interference between the two macro-themes of crisis and/or emergency: using technology to promote communication on the one hand and individual rights and security on the other hand .
Properly setting the problem also requires a proper balance between the definition of the basic requirements and the correct boundaries of the action.
Obviously, the problem has found a space in the measure. By verifying the state of emergency/crisis, the data is obtained in response to the protection interests expressed by the state, and such benefits are inevitably manifested when uncertain. Is it possible to continue to obtain the prior consent of stakeholders?
In this regard, even before the EU General Data Protection Regulations, privacy guarantors have expressed their own outlines of the correctness and purpose of maximizing the assurance of the act, the proportionality, the non-excessive and minimizing the general principles of the periphery .
In fact, only respecting these rules will ensure that the above activities are carried out within the scope of correctness and consistency, and that the collected data is explicitly excluded for different purposes.
Unblock Cantieri modification
The art before the conversion of EU Directive 2018/1972 "New European Electronic Communications Code". Article 28 of the Act 32/2019 amended the legislative decree. 259/2003 “Electronic Communication Code” recognizes the importance of new values that must be targeted by the regulation of electronic communication networks and services, namely the promotion of citizens’ self-protection measures in the event of an emergency. Civil protection.
These provisions are essentially the same as those pending before parliament, overcoming them and operating in accordance with the same requirements as required to adopt a form of communication that can be initiated in the event of an emergency.
Called a network alert, the service is a public alert system that sends network alert messages to terminals in a specific geographic area to provide information about risks, current scenarios, and service organization. Civil protection and self-protection measures.
The instrument was strongly supported by the civil defense department and implemented the provisions of the Memorandum of Understanding signed by AgID and the Ministry of Civil Defense.
At the base, knowledge and mutual skills need to be shared through the implementation of a quick access and contingency planning advisory system to communicate all useful information about the user in the shortest amount of time and place it in the center of the overview system in this way. The alert includes the following concepts: 1. Art text. 2 electronic communication code,
Public Alert System: A system that disseminates public alerts to end users affected by severe emergencies and impending or ongoing disasters, using access-based numbers, broadcast services, mobile application interpersonal communication services to the Internet. If public alerts are transmitted through electronic communication services accessible to the public, rather than those mentioned above, their effectiveness must be equal to coverage and ability to reach end users, including those that are only temporarily present in the affected area.